Frequently Asked Questions

How long does shipping take?

Orders are processed within 2–5 business days.

Once shipped, delivery typically takes 5–10 business days depending on location.

You’ll receive tracking as soon as your order is on the way.

Do you offer free shipping?

Free shipping promotions may be available during select periods.

Shipping rates are calculated at checkout.

Where are your products made?

Each piece is made to order to reduce waste and ensure quality.

Production begins shortly after your order is placed.

What is your return policy?

Please check our return policy here.

How do I choose the right size?

Please refer to the sizing chart on each product page before ordering.

If you’re unsure, feel free to contact us.

How can I contact you?

For any questions, email: hello@nintaiprotocol.com